Explain diversity? The concept of treating others

Explain diversity? The concept of treating others as you would like to be treated can lead to service breakdown. Explain why. What is the “Platinum Rule” as it relates to customer service? What are values? What are beliefs? How can better understanding the cultural differences of your customers potentially assist in enhancing the customer service you provide? The textbook refers to 9 concepts that have impacts on service based on customers cultural values. Describe those concepts individually and explain the impact it can have on you providing service to a customer. Provide at least a paragraph answer for each

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